TERMS AND POLICIES
All new accounts will automatically be shipped C.O.D. – cash, credit card (American Express, Visa, Mastercard, Discover) or certified check unless other arrangements are made. In order to accept your company check, we require that you fill out and return our COD form. We also have open account terms for those customers that meet our criteria for open account. All accounts are due by the tenth of the month for purchases made the preceding month. Open account customers not paying on or before the twentieth of the month will be subject to the suspension of credit. Privileges will be reviewed when their bill has been satisfied. Past due accounts will be charged a monthly service charge of 1 1/2% on the outstanding balance. A $30 returned check charge will be billed for each returned check on all accounts.
Customers may place orders with the office Monday thru Friday 8:00 AM to 5:00 PM, Saturday9:00 AM to 1:00 PM. After hours we offer answering machines and a FAX machine to take your orders 24 hours a day.
We require a $5.00 processing fee on orders under $50, and prepayment of at least 50% before ordering the product. Remember: Special orders take extra time to get and we can’t be held responsible for delays in manufacturing. (That’s why they’re special.) Special orders cannot be cancelled or returned! Our volume discounts do not apply to special orders.
Accounts refusing a shipment must pay the shipping and handling charges before additional shipments can be made.
We will ship your order as fast as possible. The same day in most cases. We will use the best means available from our location. The minimum amount for delivery on our truck is $100. (At this time $5.00 is added for each delivery.) We do have a FREE freight program in place. Call your customer service rep for more details.
All returns must have the following: 1. Return authorization. 2. Prepaid freight. 3. A copy of the original invoice. 4. An explanation for the return. 5. Product must be in re-saleable condition, free of markings, labels, and in the original carton. Cartons cannot be torn or cut open. Blister packed items must be unopened. 6. No credits will be issued for shipping charges. 7. No returns on electrical items. All returns will be credited to your accounts. NO REFUNDS. All returns are subject to a 20% restocking fee and or an off setting order and are limited to 5% of the previous years purchases. Discontinued, nonstocking, or special ordered items cannot be returned. Credit memos will be valid for 6 months from the date issued and no returns accepted after 60 days.
Manufacturer’s warranties apply to all products. Most warranties do not cover labor costs for removing or replacing defective products. In addition most manufacturers will not cover painting costs. Always check the fit of the part before you paint it.
DAMAGE AND CLAIMS
All claims from damage or loss in transit must be made directly with the carrier. We do not assume any responsibility for damage incurred in transit. Claims for shortage or error in the warehouse must be made within five days of receipt of order.
We will make every effort to arrive at a mutually beneficial arrangement to assist those customers who have occasional cash flow problems. It has always been our policy to work with our valued customers through difficult times. However, We reserve the right to refuse shipment to any account continually maintaining a delinquent status. Failure to resolve chronic delinquency problems will result in the dissolution of our business relationship and/or the submission of the account to our collection attorney.
We reserve the right to refuse to sell to individuals or firms whom we believe not qualified. Possession of our published literature is not necessarily an offer to sell. Printing Errors: Every effort has been made to proofread all copy prior to printing; however, we do not accept responsibility for typographical errors.